Terms of Service

1. Who we are

ADDVO makes static ads for online brands. It is run by Grand Heron Consumer Goods LLC, 8401 Mayland Dr, Ste A, Richmond, VA 23294 ("ADDVO", "we", "us").

These terms cover this website, the ADDVO app at app.addvo.ad, the Ad Pack and every plan. By buying or using ADDVO, you agree to them. If you use ADDVO for a company, you agree for that company.

ADDVO is for businesses in the United States, and you must be 18 or older to use it.

2. Your account

• You log in with your email. We send a 6-digit code that works for 10 minutes. There is no password.
• Keep your email account secure. Anyone who can read your email can log in as you.
• You see only your own brands, ads and files, and those of a team you've joined.
• Give us a real email address. We use it for login codes, deliveries and anything about your account or billing.

3. Plans and credits

Plans are subscriptions, paid by card through Stripe. You pay monthly, or every 3 months for about 20% less:

• Solo: $99 a month or $235 every 3 months. 280 credits a month, 1 brand, 2 seats.
• Growth: $399 a month or $950 every 3 months. 1,150 credits a month, 2 brands, 5 seats.
• Agency: $1,499 a month or $3,600 every 3 months. 4,400 credits a month, 5 brands, 10 seats.

Paying every 3 months is billed once every 3 months, in advance. It changes only how often you pay: your credits still arrive one month at a time, at your plan's monthly amount, and unused plan credits still end when the next month's arrive.

How credits work

• Credits pay for work in the app. A new ad costs 10 credits, a variant 3 (10 when the words are drawn into the scene), a one-line fix 1 and an extra size 1. Editing text yourself, text swaps and blank versions are free.
• Every action shows its credit price before it runs. If a job fails, its credits come back.
• Every ad gets one free remake. Tell us in a line what's off.
• Plan credits refresh every month and don't roll over. Unused plan credits end at your next renewal. Plan credits are spent first.
• Founding bonus credits (given once, to the first 100 founders and the first 25 agencies) don't expire, but you need a plan to use them.
• Top-ups are one-time credit packs for subscribers: 100 credits for $35 on Solo, 300 for $99 on Growth, 1,000 for $329 on Agency. Top-up credits last 12 months from the day you buy them, and you need an active plan to use them. They are spent after your plan credits.
• Each plan has a daily limit on new ads: 25 on Solo, 50 on Growth, 75 on Agency.
• Credits have no cash value. They can't be refunded, sold or moved to another account.

Renewal and cancelling

• Plans renew automatically at the end of each paid period (every month, or every 3 months) until you cancel. If a plan's price changes, we'll email you before the new price applies to you.
• Cancel any time in the billing portal (the Billing page in the app opens it). Cancelling stops the next renewal. You keep what you paid for: your plan and credits work until the paid period ends, then stop. We don't refund part of a period.
• You can change plans in the same portal. An upgrade starts right away: you pay the difference for the rest of your current period, and you get the extra credits for this month now. A downgrade, or a switch from paying every 3 months to paying monthly, starts at your next renewal.
• If a plan change leaves you with more brands or teammates than the new plan includes, nothing is deleted: the newest extra brands become view-only and the newest extra teammates are paused until you remove one or upgrade.
• If a payment fails, ADDVO keeps working while Stripe retries your card. If the payment still fails, making new ads pauses until you update your card.
• No automatic overage. When you run out of credits, work pauses. There are no surprise bills.

Refunds are covered on the Refund Policy page.

Your team (seats)

• Seats are for the account owner's own team. Your plan's seat count includes you. You invite teammates by email from the Team page; each one logs in with their own email.
• Teammates work on your brands and spend your account's credits. Only you, the owner, see billing, change the plan and manage the team.
• You are responsible for what your teammates do in your account, as if you did it yourself. Remove anyone who should no longer have access: removing someone logs them out right away.
• Each seat is for one person. Don't share a login.

4. The Ad Pack

25 ads + your customer research + 1 ready-to-post carousel, $50. The Ad Pack is a one-time payment, not a subscription. Launch price: $50. Goes to $150 on January 29, 2027, so that's 66% off while the launch lasts. You get:

1. 25 static ads made for the buyers your research found, in feed, Story and square sizes, with the Meta copy written.
2. Your customer research: who buys, why, the words they use, and the angles you're not running yet.
3. The First Test Plan: how to launch these 25 ads, what to spend, and when to cut a loser.
4. The Offer Check: your offer graded A to F, with what to fix before you spend a dollar on ads.
5. 12 organic post ideas from the same research.
6. 1 ready-to-post carousel: a branded, swipeable post of 5 to 8 slides made from one of those ideas, with the caption and hashtags written.
7. Your next ads, mapped: the concepts we'd make next, and how many more ads your research unlocks.
8. A blank version of every ad and free, unlimited headline swaps.

You give us your store or product URL at checkout. Packs usually arrive within a few hours. That is a typical time, not a promised deadline.

The credit is a one-use code for the Solo plan. It ends 14 days after your pack is delivered. After that the ads are still yours; only the credit ends.

We match a brand by its store domain and by the buyer's email. Coworkers on the same work-email domain count as the same brand. If a second pack is bought for the same brand, we refund that payment in full and send no second pack.

How to claim it is on the Refund Policy page.

5. Who owns what

• Your ads are yours. The finished ads, copy and research we deliver are yours to run, edit and keep, and you can export them any time. We give you all the rights we have in them.
• Your materials stay yours. Your logo, product photos, brand name and files remain yours. You let us use them only to research your brand and make your ads.
• ADDVO stays ours. The app, its software, templates and format library belong to us. You can't copy, resell or rebuild them.
• On the Agency plan you can white-label: your clients see your name, not ours. We never contact your clients.

When you edit an ad, rate it or tell us what's off, ADDVO learns what works. ADDVO is always learning: those lessons improve it for every customer and stay with ADDVO, even after you leave. What carries over is the lesson (for example, which headline styles or layouts work better), never your brand. Your brand name, research, product details, claims and ads are never shown to another customer or used in their ads.

6. Fair use

You may use ADDVO only for brands you own or are authorised to market. You agree not to:

• make ads for illegal products or services, or for products the ad platforms ban;
• upload photos, logos or files you don't have the right to use;
• ask for ads that impersonate another brand or person, or make claims you know are false;
• try to reach another member's account or data, get around credit or daily limits, or attack, overload or scrape the app;
• share one login across companies to get around brand limits.

We may refuse a brand or a request that breaks these rules.

7. Running the ads is your call

• We never post, publish or spend for you. ADDVO doesn't log into your ad account, launch campaigns or spend your money. You run the ads in your own account, so you stay in control of your budget.
• Check every ad before you run it. We trace every claim to your own site, but you know your product. You are responsible for making sure each ad is true for your product and follows the law (for example FTC rules on claims and, for supplements, FDA rules).
• Platform rules are yours to follow. Meta, TikTok and other platforms have their own ad policies. We can't promise any platform will approve an ad.

8. No promise of sales

No one can promise how an ad will perform before your buyers see it. We don't guarantee sales, clicks, return on ad spend or any other result. The First Test Plan and our results reads are advice; what you spend is your decision.

9. The service

We work to keep ADDVO running and your data safe, but the app is provided "as is". It may sometimes be down, slow, or make mistakes, and ADDVO's copy is still learning (we say so on the sales page). Features marked "coming soon" are plans, not promises. We may change or remove features.

10. Limits on liability

• As far as the law allows, we aren't liable for lost profits, lost sales, ad spend, or indirect or consequential losses.
• Our total liability for any claim is limited to what you paid ADDVO in the 12 months before the claim.
• You agree to cover us for claims that come from your products, your materials, or ads you chose to run.

Some places don't allow some of these limits. Where that's the case, they apply as far as the law allows.

11. Ending your account

• You can cancel your plan any time (see section 3). To close your account and delete your data, email us (see the Privacy Policy).
• We may suspend or close an account that breaks these terms, doesn't pay, or files a chargeback. We'll tell you why, by email.
• Export the ads you want to keep before your access ends.

12. Changes to these terms

We may update these terms. For a big change, we'll email you at least 30 days before it takes effect. If you keep using ADDVO after that, the new terms apply. The date at the top shows the latest version.

13. Governing law

These terms are governed by the laws of the state of Virginia, United States. Any dispute goes to the state or federal courts located in Virginia. Before going to court, please email us. Most things can be fixed with a reply.

14. Contact

Questions about these terms: hello@addvo.ad.